NPA AGED CARE AND DISABILITY SUPPORT SERVICE

Beth Wright is Aged Care and Disability Services Manager at NPARC, with over 30 years of experience in community services, safety, and training sectors for mainstream and remote communities.

The team at the Aged Care and Disability Support Service actively promotes community involvement and seeks opportunities to engage various stakeholders to create a holistic, wraparound approach to services. This model focuses on understanding each client's needs through personalised care plans and regular reviews. By prioritising clients, they aim to meet immediate care needs while fostering a supportive environment where clients feel valued, respected, and empowered.

Feedback from clients and families is highly valued, driving continuous improvement in service delivery. This commitment ensures that every individual receives services and support that are tailored to their requirements. Beth and the dedicated aged care team are committed to maintaining exceptional services for the elders in our community.

Contact us

27 Brown Street, Lot 117

New Mapoon QLD 4876

(07) 4048 6615

E: beth.wright@nparc.qld.gov.au

 

What does our Aged Care Service do?

The NPA Community Aged Care and Disability Support Service helps elders in our community to live independently at home.

There are two levels of service:

• Commonwealth Home Support Program (CHSP) is for people who just need a little bit of support.
• Home Care Package (HCP) Program is for people who have more complex aged care support needs.

How do I get the aged care services?

Registration on My Aged Care and assessment by either the Regional Assessment Service or the Aged Care Assessment Team (ACAT) are necessary. Unfortunately, services cannot be provided to those not registered and approved through My Aged Care.

See: https://www.myagedcare.gov.au/

Ume Elderly can get help to register on My Aged Care - from your doctor at NPA Family and Community Service or Torres Cape Hospital and Health Service - or NPA Community Aged Care and Disability Support Service can help you register. Your family can also register you with My Aged Care,

Who can use the service?

Aboriginal and Torres Strait Islander people who are over 50 years of age - and non-Indigenous clients over 65 yrs - and assessed as needing support by My Aged Care - are eligible to access Aged Care Services.

See: https://www.myagedcare.gov.au/

Aged Care Clients are eligible to access these Aged Care Services

Domestic Assistance eg. General house cleaning, Unaccompanied shopping.
Social Support Group eg. Activities at the Aged Care and Disability Centre
Home Maintenance
Meals - Lunch, Dinner
Home Modifications eg. Handrails, ramps
Personal Care eg. Assistance with Medication and Self-Care.
Social Support - Individual eg. Accompanied shopping, outings and home visiting.
Help to access equipment eg. Wheelchairs, walking sticks and other support.
Transport and activities

Your Care Plans

Each client has a care plan developed that describes what services will be delivered and how often services are provided. The care plan will be reviewed regularly.

Your agreements

Each Client is asked to sign a client agreement when they start with the service. Your agreement states:
• Your services the client will receive
• The cost of service delivery
• Charter of Aged Care Rights

Costs for Aged Care

The Australian Government has policy of charging for some aged care services. The following charges will apply:
• $5.00 for each meal provided
NB. Money is paid to the service by Direct Centrelink deduction.

Confidentiality

We will ask permission to share any information about clients with the clinic or with anyone else. A copy of the care plan will be given to each clients.

Enjoy living at home with support from our services  

The Aged Care staff are UME MOB here to support ume elders live in our community with family if you need help. 

The Aged Care service will not do things which family can still help with or activities that clients can do for themselves. We will include you in activities that keep your body and brain active which is good for your health.

Client Feedback

We really want to know what you think about our aged care services. From time to time we will conduct client feedback surveys to see what you think. In between time, you can always tell us what you think by putting your ideas in the suggest box at the aged care centre or telling any of our workers.

Complaints:
If you have a complaint about the service please let us know straight away so that we can fix it quickly. You can make a complaint by filling in a complaints form - or telling a care worker or the Aged Care and Disability Manager on 4048 6615 or https://www.agedcarequality.gov.au/.

If the complaint is about the Aged Care and Disability Manager you can contact the CEO of the NPARC Council to share your worries. If you are not satisfied that your complaint has been dealt with you can contact the Aged Care Quality and Safety Commission on 1800951822 or find them on the internet https://www.agedcarequality.gov.au/ to make a written complaint

Advocacy for clients

Advocacy is a process of finding a representative (family member, friend or leader) to speak up for you or stand up for your needs. An advocate will listen to your concerns and help you understand the issues and speak up for you if you feel unable to speak up for yourself.

If you don’t have someone to be your advocate you could contact Aged and Disability Advocacy Australia on 1800 818 338 or https://adaaustralia.com.au/ or email on info@adaaustralia.com.au to ask for assistance.